9. FAQ Policy Page
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Last updated: Today
Frequently Asked Questions
How long does shipping take?
Orders are usually processed within 1 to 3 business days.
After dispatch, delivery usually takes 3 to 7 business days.
Delivery times are estimates and may vary during busy periods, public holidays or due to carrier delays.
Where do you ship from?
Some orders are shipped directly from our trusted suppliers.
This may include suppliers located overseas, including China.
We do this to make fulfilment more efficient and avoid unnecessary handling delays.
Do you offer free shipping?
Yes, Louise-Caroline offers free shipping across Australia.
Do you offer returns?
Yes, Louise-Caroline offers a 30 day money back guarantee.
Please contact us within 30 days of receiving your order at:
info@louisecaroline.com
How do I start a return?
Email us at:
info@louisecaroline.com
Please include:
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Your full name
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Your order number
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The reason for your return
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Clear photos if the item is damaged, faulty or incorrect
Our team will review your request and provide the next steps.
Who pays for return shipping?
For change of mind returns, size changes or unwanted items, the customer is responsible for the return shipping costs.
If the approved return address is with our supplier in China, the customer is responsible for arranging and paying for the return shipping to that address.
This does not limit your rights under the Australian Consumer Law.
When will I receive my refund?
Once your return has been received and approved, we will process your refund to the original payment method.
Your bank, card provider or payment provider may require additional time to complete the refund.
What if my item is faulty or incorrect?
Please contact us as soon as possible at:
info@louisecaroline.com
Include your order number, a description of the issue and clear photos of the item.
We will review the issue and help you with the next steps.
Contact us
For any additional questions, please contact us at:
Louise-Caroline
Email: info@louisecaroline.com
Website: www.louisecaroline.com